Returns & Exchanges
Our policy lasts 30 days. If you are not totally satisfied with your purchase, email us to initiate a return request. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Mail your return to the following address:
Attn: Returns & Exchanges
PO Box 91584 Mer Bleu PO
Ottawa, ON, K1W 0A6
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refund will be granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: PO Box 91584 Mer Bleu PO Ottawa Ontario CA K1W 0A6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
If you are not completely satisfied with you purchase and would like to exchange it for the same or a different item, send us an email at firstname.lastname@example.org and send your item to: PO Box 91584 Mer Bleu PO Ottawa Ontario CA K1W 0A6.